(Offer exclusively for employees of Heidelberg University Hospital)

Idea

Aggressive behavior can occur in both people being cared for and visitors. The spectrum varies, from verbal expressions to physical assaults.

"When impatience and helplessness meet, aggression arises."
Tom Borg, German author

Goal

Professional de-escalation management according to ProDeMa® is based on a patented, practice-oriented, comprehensive, evaluated and successful in-house prevention, action and training concept. The safety of employees from psychological and physical injuries caused by attacks or assaults, as well as the care and support of people with challenging, defensive or aggressive behavior or in special life situations, are central objectives of the training.

Contents

  • Presentation of ProDeMa with the 7 de-escalation levels
  • Providing basic knowledge about challenging, defensive or aggressive behavior
  • Reflection on your own working attitude
  • Conversation techniques with highly tense people
  • Gentle avoidance/defense techniques

Methods

Lecture and practical exercises

All at a glance

Seats available

Lecturer
De-escalation trainers

Target audience
Nurses and healthcare staffs

Number of participants
12

Start
24.10.2024

Dates
24.09.2025 08:30 - 25.09.2025 16:30
26.11.2025 08:30 - 26.11.2025 16:00
10.12.2025 08:30 - 11.12.2025 16:30

Duration
2 days, each from 8.30 am to 4.30 pm Refresher 1 day 8.30 am - 4.30 pm

Location
AfG

Fee
290 € / Refresher: 150 €

Points
10 / Refresher: 8 Punkte

Registration Form